If I need service on a product, what number do I call?

If I need a board repaired, who do I call?

Do you carry remanufactured boards?

Do you offer any training programs?

I don't have a service contract but I need assistance. Can someone help me?

Don't see the answer to your question here? Call us at 1-800-936-2673.

If I need service on a product, what number do I call?
If you need assistance with a product, whether it's a question or problem, call our Customer Assistance Center at 1-800-936-2673. The following information will be required:

• COMPRO System ID number
• Contact name, address, and phone number for the site
• A description of your problem or question

Determine the severity of the problem using these guidelines:

• Priority 1 = System Down: The system is down and immediate service is required.
• Priority 2 = System Degraded: The system has significantly reduced capabilities.
• Priority 3 = Problem: A product does not work as expected.
• Priority 4 = Information: A request for information.
• Priority 5 = Scheduled Event: A planned activity or scheduled event such as a PM.

Our Customer Assistance Center will assign a call number (You will need to record this number for future reference.) Your call will be forwarded to one of our technical staff for problem resolution.

If I need a board repaired, who do I call?
Any time you need boards repaired or upgraded, call our Repair Administration at 1-800-936-2673. Please have available the following information to obtain a Return Material Authorization (RMA) number:

• Contact name, address, and phone number where the replacement part will be shipped
• Part Number
• Serial Number
• Revision Level
• A description of the problem experienced

Determine the type of support needed using the following guidelines:

• 1 = Assembly/Repair Update: Boards are updated and tested at the latest engineering revision level. Repair turnaround time is up to thirty (30) days.

   

• 2 = Assembly Exchange: Replacement assemblies will be shipped within five (5) days after receipt and acceptance of returned assemblies.

   

• 3 = Advanced Assembly Exchange: In emergency situations, an assembly will be shipped to you within twenty-four (24) hours of a customer request.

When returning parts to COMPRO, an RMA number must be identified with each shipment.

Do you carry remanufactured boards?
Logistics and material support is critical to the long-term economic and operational success of all your computer products, systems and programs. We bring across-the-board superiority to this essential service whether your requirements include product, service, commodity, ComproDIRECT material, documentation or bid provisioning support.

We are a supplier of Remanufactured Material support items such as CPUs, memory, controller peripherals, communication controllers, power supplies, etc. These will be supplied in accordance with the following guidelines:

• Standard Warranty
• Electrically Functional
• Functionally equivalent to current revision level
• Documentation will be supplied
• Mechanical assemblies within standard guidelines
• Operational at present Operational System Software
• Meets all current regulation agency requirements when necessary

For sales, service, quotations or information fax your request to (321) 727-7009.

Do you offer any training programs?
We offer training courses to fit all of your needs. If you have questions or would like to request a schedule of upcoming courses, call 321-727-2211 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Our certified instructors have extensive experience in Real-Time Unix ®, COMPRO, and third-party products.

Flexibility is key to ensuring that you receive the right training package for your application. We provide customized classes to meet your requirements. Classes are offered in Melbourne, Florida, or at your site.

I don't have a service contract but I need assistance. Can someone at COMPRO help me?
For services requested which are not covered by maintenance contracts, Standard Per Call service charges will apply. Call 1-800-936-2673. See necessary information needed when calling under question "If I need service on a product, what number do I call?"